Shipping Information

We offer multiple shipping options to meet your needs:

Domestic Shipping (United States):

• We ship to all 50 states including Alaska and Hawaii
• PO Boxes and APO/FPO addresses accepted
• All domestic orders are shipped via USPS, UPS, or FedEx

International Shipping:

• Currently available to Canada, UK, Australia, and select European countries
• International shipping rates calculated at checkout
• Delivery time: 7-21 business days depending on location
• Customs duties and taxes are the responsibility of the customer

Processing Time:

• Orders placed Monday-Friday before 2 PM PST ship the same day
• Orders placed after 2 PM PST or on weekends ship the next business day
• Processing may take 1-2 additional days during peak seasons

What to Expect:

• You'll receive an order confirmation email immediately after purchase
• A tracking number will be sent via email once your order ships
• Track your package using the provided tracking number

Delivery Requirements:

• Someone must be present to sign for packages over $150 in value
• If you're not available, the carrier will leave a delivery notice
• Packages may be left with a neighbor or at a pickup location
• We are not responsible for packages marked as delivered by the carrier

Address Accuracy:

Please ensure your shipping address is complete and accurate. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if the order hasn't shipped yet - contact us immediately.

Shipping times may be extended due to:

• Severe weather conditions
• Natural disasters
• Holiday seasons (Thanksgiving, Christmas, New Year)
• High volume periods (Black Friday, Cyber Monday)

We'll notify customers of any significant delays via email and update our website with current shipping information.

Damaged Packages:

• Inspect your package upon delivery
• If damaged, take photos and contact us within 48 hours
• We'll work with the carrier to resolve the issue quickly

Lost Packages:

• If tracking shows delivered but you haven't received your order, wait 24 hours
• Check with neighbors and any building management
• Contact us if the package doesn't arrive within 48 hours of delivery confirmation
• We'll investigate with the carrier and provide a resolution